Policies

The terms, in plain words.

What you agree to when you rent, written the way we would say it out loud.

Booking and paying

  • Booking deposit20% of the trip, paid when you book, locks your dates. The rest is due ten days before pickup
  • Damage deposit$250, charged before pickup and refunded within 5 business days of return, less any fees. Never a card hold
  • What comes out of itExcessive cleaning, smoking, a late return, tolls, citations, damage inside or out, or not coming back with a full tank. Smoking, or turning the GPS off during the rental, forfeits the whole $250
  • CancellationFree more than 10 days out. 7 to 10 days, half the total is kept. Inside 7 days, what you paid is kept. Full refund within 24 hours of booking whatever the dates
  • Using a credit insteadAnything kept can go toward a future rental rather than being lost, subject to availability. A $100 re-booking fee applies
  • Minimum rental24 hours
  • Partial daysDays run 24 hours from your pickup time. Time past the last full day bills in quarter days: each started 6 hours adds a quarter of the daily rate. Your quote shows it before you book

Drivers

  • Age25 or older with a valid license, under 25 call us
  • InsuranceFull coverage, uploaded with your license before pickup
  • Extra driversWelcome, no charge. Same license and insurance checks

On the road

  • MilesUnlimited, every rental
  • WhereAnywhere in the lower 48
  • FuelGoes out full, comes back full. Refueling on return is billed at the going rate
  • Tolls and ticketsThe renter's responsibility while the keys are out
  • SmokingNot in the van. Cleaning fee applies
  • PetsBy request

Pickup and return

  • Hours24/7, arranged when your booking is confirmed
  • Standard pickupNewnan, free
  • ATL airport valet$179, shuttle from your terminal to The Parking Spot Plus
  • Delivery$279 in metro Atlanta, quoted for longer runs

Text messages

If you tick the box on the booking form, we send you text messages about your rental: that we have your request, that your dates are confirmed, a reminder before pickup and before the return, and one message asking how the trip went. Message frequency varies with your booking. Message and data rates may apply.

Consent is not a condition of renting from us. You can book by phone or email and never receive a text.

  • Stop the textsReply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT to any message
  • Get helpReply HELP, or call (912) 387-5523
  • Who sends themBlack Label Rentals LLC, Newnan, Georgia
  • Your numberNever sold, never shared for anyone else's marketing. See our Privacy Policy